Clinical Operations Coordinator (Temporary)

ABOUT US At Sprinter Health, our mission is to dramatically expand access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. We’re building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and 92+ NPS, we’re rapidly scaling our impact. Our team of technologists, clinicians, and operators is backed by investors including a16z, General Catalyst, GV, and Accel. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. ABOUT THE ROLE We are growing rapidly and are looking for a Clinical Operations Coordinator to support the In-Home Director and In-Home Clinical Managers as we scale our field operations. This role supports operational workflows, workforce tracking, payroll compliance follow-up, documentation review, and reporting — allowing clinical leadership to stay focused on patient care, clinical support, and clinical oversight. This is a temporary, full-time position This role reports to the In-Home Director. KEY RESPONSIBILITIES Workforce & Payroll Compliance - Follow up with field employees on timesheet submissions, PTO entries, and sick time to ensure accuracy before each payroll close - Validate weekly mileage and hours are submitted in accordance with policy and protocols - Review and abstract supporting documentation for mileage and time submissions - Maintain support metrics as defined by leadership, including accuracy in time reports, mileage, and compliance - Deliver a weekly exception report to each manager — escalations only, with full documentation - Other duties as assigned Workforce Operations & Reporting - Maintain field employee attendance, call-off, and workforce planning trackers - Track training completion in Sprinter University and annual compliance for Sprinters - Prepare weekly and monthly operational reports for the In-Home Director and Clinical Managers - Support logistical planning for workforce - Maintain dashboards, trackers, and workforce metrics - Other duties as assigned Escalation & Program Support - Manage administrative escalation trackers and ensure timely follow-up on open items - Route non-clinical operational issues to appropriate teams - Maintain SOPs, workflows, and operational documentation - Track project milestones and action items; support new workflow launches as directed by the In-Home Director Compliance & Quality - Participate in internal audits; provide feedback to improve documentation and identify operational improvement processes - Maintain confidentiality and adhere to all HIPAA and compliance standards YOU’LL LOVE THIS JOB IF - You take pride in accuracy and integrity, finding satisfaction in getting every detail right - You’re motivated by mission as much as metrics — knowing your work directly supports better access to preventive and chronic care for patients nationwide - You thrive in a tech-forward, fast-growing environment where innovation and continuous improvement are part of the daily rhythm - You enjoy working independently in a remote setting while staying connected to a collaborative, purpose-driven team - You’re naturally curious, proactive, and eager to contribute feedback and shape evolving processes - Most of all, you value flexibility, accountability, and being part of a company that’s reimagining how healthcare reaches people where they are ABOUT YOU You will thrive at Sprinter Health if you have: - A desire to work collaboratively with a tight-knit but quickly growing team across many different areas of the business - Flexibility, humility, and a sense of humor - Excitement for working in a fast-paced, high-growth environment Experience and Skills: - 2+ years in an operations, coordination, or administrative support role - Experience managing multiple workflows, trackers, or reports simultaneously - Comfortable working independently and remotely with minimal day-to-day direction - Strong communication and problem-solving skills - Proficient in EHR systems and Google tools - Reliable internet connection and dedicated, secure workspace - Available to work CST hours Preferred: - Experience in healthcare operations, medical group administration, or home health/home care - Familiarity with multi-state payroll or leave compliance - Experience supporting a distributed or regional field team - Prior use of Rippling or a similar HRIS platform THIS ROLE DOES NOT INCLUDE - Disciplinary action or performance management - Clinical, patient-facing, or care coordination responsibilities TECHNOLOGIES WE USE - Slack - Google Suite (Docs, Slides, Sheets) - Rippling or similar HRIS platform